Heard about Eleven 2 Hosting ? Is it good? Ahh! you must be confused about picking up the right hosting and plan for your website. But don’t you worry and full stop on all what you heard about it. In this article, I am going to discuss in detail about a very know hosting these days Eleven 2.
Well, I know searching for the right hosting provider is important as your online business totally depends on it and the process of searching it can be long and arduous. Selecting the right hosting that offers data centres around the globe or even choosing plans that fit all your requirement is difficult. Especially, when the hosting providers behave deceptively. Eleven 2 is strict about providing the quality service at affordable prices rather than just advertising and overselling the resources. For those who are thinking about going for Eleven 2, I will share the details with you so that you can understand and choose the best for all your needs.
It is mentioned on their About Us page that they never sleep. They are always active to resolve your queries questions and the concerns you might have. But we have to see what the webmasters opinion about Eleven2? Are they really effective enough or just raving about their infrastructure?
I have reviewed many hosting service providers from last 2 years. I research about each to a pretty much depth to know if they are really good nd what webmasters have to say about them. Are they really loving it or it’s just a hype in the market. I will mention the features, price, customer support, my opinion, reliability etc. I will disclose all that I have experienced and in the end, I will either recommend it to use or will point to in another direction. So let’s see what Eleven2 has to offer to us.
Overview of Eleven2 Hosting:
Eleven2 was founded by two designers who were brainstorming their idea on napkins in Starbucks. Started in 2003, it has its headquarters in Texas, US. Though the company was sold to IHNetworks in 2012. But this was kept as a secret until the truth is revealed in November 2014.
Types of Hosting offered by Eleven2:
- Shared Hosting
- Reseller Hosting
- VPS Hosting
- Dedicated Hosting
Eleven2 mainly focuses on shared and VPS hosting and hosts over 15ok websites. It’s shared hosting is offered in the US(Los Angeles & Dallas), Asia (Singapore) and Europe (Amsterdam). It’s new SSD hosting plans are based in the US only.
Eleven2 has been showed as very strong web hosting provider but later it have received mixed reviews in which some are extremely positive while others were quite critical.
- Eleven2 is not EIG owned and it serves SSD Hosting.
- It is built on Linux Platform.
- The control panel used is cPanel
- Its server is located in 3 places: Asia, Europe, United States. It has 4 data centres in these locations.
- The developer feature is Ruby on Rails.
Eleven2 Pricing & Plans:
As mentioned in starting, Eleven2 have falsely advertised themselves saying that they provide “unlimited resources”, instead of providing the quality in their service. So, In my opinion, they should have mentioned their terms straightforward in front of you. They service mentioned on the website is not all that you are getting. Some of the users have issues with the omission of the unlimited bandwidth while some have issues with the storage. Let me tell you one thing straight, all the plans they offer have their generous limits.
Eleven2 offers 4 different plans: Shared, VPS, Dedicated and Reseller hosting with a couple of tiers attached with each type of hosting. The Dedicated and VPS are already fully managed by themselves until you want to access and manage the backend of the server yourself. You can easily transfer and setup your website with paying any additional fees. This case is of free Migration and no additional fees. Let’s discuss in detail about their plans.
The first plan they offer is the shared plan. This plan is extremely favourable for small businesses, bloggers, charity sites, personal websites etc. The reason is this kind of websites are not expected to attract a traffic of more than 200-300 visitors per day. It also provides you with an unlimited e-mail database. With almost all of the shared hosting plan FTP comes in standard, while they also provide an option for SSD shared hosting but in this the allowed storage is reduced to half. There are 4 types of shared plans.
This shared plan provides you with the storage up to 10 GB. The monthly bandwidth of this plan is up to 50GB and it can easily support up to 10 domains. The setup cost is free.
Pricing: Per month pricing $5.95
Per year pricing $59.40
Per 2 year pricing $118.80
Per 3 year pricing $178.20
This shared plan provides you with the storage up to 250 GB. The monthly bandwidth of this plan is up to 20,000 GB and it offers you to work on unlimited domains. The setup cost is free.
Pricing: Per month pricing $10.00
Per year pricing $96.00
Per 2 year pricing $144.00
Per 3 year pricing $216.00
This shared plan provides you with the storage up to 500GB. The monthly bandwidth of this plan is up to 40,000 GB and it offers you to work on unlimited domains. The setup cost is free. It also provides you free SSL certificate and a dedicated IP Address.
Pricing: Per month pricing $20
Per year pricing $192
Per 2 year pricing $288
Per 3 year pricing $432
This shared plan provides you with the storage up to 999,999GB. The monthly bandwidth of this plan is up to 999,999 GB and it offers you to work on unlimited domains. The setup cost is free. This one also provides you free SSL certificate and a dedicated IP Address.
Pricing: Per month pricing $40
Per year pricing $384
Per 2 year pricing $576
Per 3 year pricing $800
If you wish to purchase the SSL certificate with the S-100 and S-200, you can buy it by paying extra $69.99 per year and for a dedicatedIP address you have to pay $4 per month.
I really like how Eleven2 generate bills for monthly, yearly, 2 yearly and 3 yearly subscriptions. I wish other hosting companies can also start this feature as it is very helpful for bloggers. It’s is a straight forward approach which webmasters do like.
The second plan they offer is the Reseller plan. This plan is extremely favourable for managing client works. This is a great way to gather the residual income from your clients for whom you have generated and managing their website. Also, there are 4 types of Reseller plans details are mentioned below.
This shared plan provides you with the storage up to 100 GB. The monthly bandwidth of this plan is up to 1,000 GB and it also provides ClientExec or WHMCS and a dedicated IP Address.
Pricing: Per month pricing $19.95
Per year pricing $215.46
Per 2 year pricing $383.04
Per 3 year pricing $502.74
This shared plan provides you with the storage up to 200 GB. The monthly bandwidth of this plan is up to 2,000 GB and Similar to R-100, it also provides ClientExec or WHMCS and a dedicated IP Address.
Pricing: Per month pricing $34.95
Per year pricing $377.46
Per 2 year pricing $671.04
Per 3 year pricing $880.74
This shared plan provides you with the storage up to 300 GB. The monthly bandwidth of this plan is up to 3,000 GB and Similar to R-200, it also provides ClientExec or WHMCS and a dedicated IP Address.
Pricing: Per month pricing $49.95
Per year pricing $539.46
Per 2 year pricing $959.04
Per 3 year pricing $1,258.74
This shared plan provides you with the storage up to 500 GB. The monthly bandwidth of this plan is up to 4,000 GB and same as above plans, it also provides ClientExec or WHMCS and a dedicated IP Address.
Pricing: Per month pricing $79.95
Per year pricing $863.46
Per 2 year pricing $1,535.04
Per 3 year pricing $2,014.74
Eleven2 also provides VPS plans. These plans are fully managed by Eleven2. This means that you can sit back and focus on your tasks in your valuable time rather than spending your precious time in understanding and handling the server administration. Prices of Eleven2 data plans are quite higher and their host data centre is in Singapore. That is why you can also prefer other VPS hosting provider like vps.net. If you are looking for one to choose among the 3 VPS plans that Eleven2 offers are mentioned below.
This shared plan provides you with monthly storage up to 120 GB. The monthly bandwidth of this plan is up to 1 TB and it also provides you 1 GB RAM.
Pricing: Per month pricing $49
Per year pricing $529
This shared plan provides you with monthly storage up to 240 GB. The monthly bandwidth of this plan is up to 2 TB and it also provides you 2 GB RAM.
Pricing: Per month pricing $99
Per year pricing $1,069
This shared plan provides you with monthly storage up to 360 GB. The monthly bandwidth of this plan is up to 3 TB and it also provides you 3 GB RAM.
Pricing: Per month pricing $149
Per year pricing $1,069
VPS servers are fully managed by themselves. It doesn’t matter what is happening with the server, you will still receive the resource as promised. They won’t oversell the servers and you can scale up and down at any time. Their data centres are located in Amsterdam and Los Angeles.
The last plan they offer is the dedicated plans. These plans are also fully managed by the Eleven2 like VPS Plans So you don’t have to waste your time in understanding their server administration. Unfortunately, this plan is only available in their Dallas TX centre though they service data centres are all around the world. There are 4 types of dedicated plans details mentioned below.
This dedicated plan provides you with monthly storage up to 120 GB. CPU used is Intel i3-3220. The monthly bandwidth of this plan is up to 3TB and it also provides you 4 GB RAM. It offers 500 GB Raid 1 HD and 1 TB backup.
Pricing: Per month pricing $199
In this dedicated plan CPU used is Intel e3-1270v2. The monthly bandwidth of this plan is up to 6TB and it also provides you 8 GB RAM. It offers 2×1 TB Raid 1 HD and 1 TB backup.
Pricing: Per month pricing $299
In this dedicated plan CPU used is Hexa-Core Xeon e5-2620. The monthly bandwidth of this plan is up to 10TB and it also provides you 16 GB RAM. It offers 4×1 TB Raid 1 HD and 2 TB backup.
Pricing: Per month pricing $499
In this dedicated plan CPU used is Dual Hexa-Core Xeon e5-2620. The monthly bandwidth of this plan is up to 10TB and it also provides you 32 GB RAM. It offers 4×2 TB Raid 1 HD and 4 TB backup.
Pricing: Per month pricing $699
If you opt for dedicated plans the location of your data centre will be Los Angeles.
Money Back Guarantee:
Eleven2 gives you a better money back guarantee. The other hosting providers generally come up with 30 days money back guarantee in case you didn’t like their service or you don’t want to continue business with them. But Eleven2 has 60 days money back guarantee. This is even much better than Hostgator which provides 45 days money back guarantee. This is actually the double of what industry have ever offered you.
Eleven2 Control Panel:
With all the plans of Eleven2, you will get a dedicated CPanel named as e2panel. E2Panel is a customised version of CPanel so they are almost similar. This is the feature which makes eleven2 stand out of the crowd. Their E2Panel is highly configurable. It is easy to mould the ePanel into a hosting interface which makes the panel unique and is easily accessible. It doesn’t matter which plan you are choosing you never have to pay for cPanel. Previously I was using inmotion hosting in which I used to pay extra $$ for cPanel. So I really appreciate Eleven2 for providing it for free and I prefer using the E2Panel they provide. And it usually attracts a lot of webmasters for because of they don’t have to extra monthly and yearly cPanel expense.
Uptime is considered as the most important factor while running a web hosting company. As webmasters, we freak out whenever our website go down. Each and every sec is costly for us as we are losing money and traffic on the website. We are unable to monitor our website and clients ring up with a question that WHY? Why is it down? and we probably had no answer. There might be some issue with the hosting service provider.
Webhostingstuff.com showcased that they were up 99.97% of the time. Which is really a good percentage, excellent it is. Which webmaster would not love the uptime like that? The important question is what eleven2 users have to say about its uptime? Well, the reviews about uptime aren’t satisfying. It doesn’t seem to be that dependable. In fact, some of the websites got suspended and the website can go down at any point of time in a month.
So uptime of Eleven2 isn’t a good feature to count on. I am not quite satisfied with their uptime and you might have to go downtime sometimes in a month. I am not stating that you shouldn’t avail their services because this is the issue with most of the web hosting provider.
The performance of Eleven2 can be stated directly as it matters from host to host. The important thing is that it doesn’t matter what and how the web hosting provider had elaborated their services on their website. If isn’t working well or supporting your website or they aren’t delivering what they have mentioned. Then it’s of no use. What I mean is if they have mentioned that they are using this great hardware and etc and when you test your website, you find it run slowly. So don’t just believe them blindly as those words really don’t matter. So eleven2 have great hardware and their performance is good. But is it really?
Well, I have tested it thoroughly, I have used isitdownrightnow.com to check the response time of the server. You can also check by entering the domain name Eleven2.com. This way you can check if the website is up or down. Also, you can check the response time of the website. 20ms is considered as good response time. Eleven2 have a lightning fast response time of around 4.37 ms. This is the fastest response time.
The second thing to consider is time to the first byte. This number shows up how quickly the server responds to their first byte. In general, time to the first byte of a website should lie under 400ms. Again Eleven2 is better with the time to first byte as 200ms.
Eleven2 Customer Service:
Eleven2 have clearly mentioned that their site is up 24 hours for customer support. It means you can get ahold of them anytime. And this is really true that it doesn’t matter at what time you wish to contact them with a query, you will be able to do so as they are available for you with their 24 hrs support. There are a number of ways you can get connected with them. One of this is a telephonic call as their agents are active on call for almost 24 hours. You can also opt for the ticketing system, send them a support ticket 24/7. Last option is to make a live call. You can also get ahold of the host with a live chat with them. This customer service is also available for 24 hours a day. This is actually great and I have always preferred this last option.
From there about us page it is cleared that their technical support is available for almost all time. Their sales hours are from Monday to Friday. Timings are 7 am – 12 pm. Their billing hours are same as the sales hours. So you can make a purchase in Weekdays only.
Customer service is one of the most vital features for a web hosting company to be successful. It is actually important for all the sectors. Regarding their customer support, I was curious to get the answer for who manage their customer support team. So I strike on the live chat and asked from where do they outsource their customer support. But he didn’t answer me anything. He said it is against their company policy to disclose anything to the client. And it is understandable so I said okay. But I believe that their customer support can be improved. Moreover, they should stop creating tickets for any and everything. There is a lot of work ahead of the team.
Overall they have a good customer support and can be counted on and sales timings are same as other web hosting companies. The good feature is that they provide customer support 24/7.
To conclude the review I would like to summarise the review in what I liked, hated and not sure about Eleven2.
What had I liked ? – Acceleron SSD Caching, Eleven2 iPhone app and their 60 days money back guarantee offer.
What I hated? Well, there is nothing to mention in hated.
What am I not sure about? I am not much sure and have some concerns about their customer service. I think they can make some improvements in the customer support by improving their ticketing system.
So the question striking your mind must be “Is eleven2 worthed your hard earned money?”. With an affordable SSD hosting and a lot of supporting features. Eleven2 might be the right choice for you. Though I had some issue with their uptime and is actually problematic for the webmasters as they have faced many problems with their uptime issue and their review is not positive for Eleven2. Also, there are some concerns regarding their customer support and they lack in providing windows based plan. In spite of these few disappointments I firmly believe that Eleven2 is a quality provider for almost all of the hosting requirements. This is why Eleven2 ranks in my Top5 lists of best web hosting providers.
They are quite better than other web hosting providers and I think you should at least give a try and take advantage of their 60 days money back guarantee offer. This was my honest review on Eleven 2 hosting. Try Today!