Live chat softwares has become the most popular point of contact for managing customer support in easy and also with the live chat option customer support and online sales-related activities are much easy. A website with live chat software, real-time monitoring, built-in ticketing systems, and data collection can be done with live chat software but only when you choose the correct and best live chat software for your website. So, if you are running a customer-oriented business or website, then customer support, and live chat software can be very helpful for your business to provide immediate customer support.
So for choosing the best live chat software for your business website or eCommerce website, here in this article, I will let you know about the top 5 live chat software with pricing, features, pros, and cons.
Top Live Chat Softwares
- LiveChat
- HubSpot Live Chat
- ChatBot
- Gist
- LiveAgent
Let’s Start,
LiveChat
LiveChat is the best solution for e-commerce businesses that want to build long-lasting relationships with their customers.
What is LiveChat?
LiveChat is the top live chat software eCommerce store and something advanced customer services. It is a complete customer service that is dedicated to eCommerce that can boost conversions and provide analytics for the website.
This platform is the alternative to time-consuming and expensive phone calls and emails that can take much longer than the immediate live chat responses.
LiveChat Pricing
There are four plans of LiveChat that can help your website get the best customer support and boost your conversions.
LiveChat Top Features
- Chat tools
- Customer engagement
- Customization
- Reports & analytics
- Security
- LiveChat APIs
- Ticketing system
- Sales & eCommerce
- Team management
- Messaging channels
Pros of LiveChat
- Useful chat tools
- Rich customization
- Support in 45+ languages
- Built-in ticketing system
- Insightful reports and analytics
Cons of LiveChat
- The mobile app is limited
- Pricey compared to rivals
HubSpot Live Chat
Live Chat software of HubSpot is one of the best free live chat software and the perfect solution for those already using Hubspot Products.
What is HubSpot Live Chat?
HubSpot’s live chat product gives sales, marketing, customer support teams a universal inbox to view, reply, and manage every interaction of customers means you can find everything in one place.
This software allows everyone to connect their website visitors automatically with the right person on their team to increase conversion rates and close more deals with better customer service.
HubSpot Live Chat Pricing
Live Chat software of HubSpot comes with a free plan as well with some limitations or number of contacts you can chat. Their pricing levels are categorized with free, starter, professional, and enterprise plans that cost $0, $46/month, $800/month, and $3200/month respectively.
HubSpot Live Chat Features
- Chat with your visitors, prospects, and customers in real-time.
- You can have unlimited, personalized conversations at scale with chatbots.
- You can engage in contextual chat conversations wherever you go.
- Contact & Lead Management
- Pipeline Management
- Contact & Company Insights
- Email Tracking
- Email Templates & Documents
- Gmail & Outlook Integration
- Facebook & Instagram Lead Ads
- Build Forms
- Conversations Inbox
- Meeting Scheduling
Pros of HubSpot Live Chat
- Free forever
- Works with HubSpot CRM
- Easy-to-use chatbot builder
- Targeted messaging
- Universal conversation inbox
Cons of HubSpot Live Chat
- Limited integrations
- Only works with HubSpot CRM
ChatBot
A chatBot is one of the best live chat programs for websites that want to scale their sales efforts without new hirings and improve query solution time.
What is ChatBot?
A chatBot is an AI-powered live chat software that can help in building and launching conversational chatbots for different situations without doing any coding.ChatBot has very useful and ready-made templates to power up your marketing, and sales, and help you in optimizing your customer supports.
ChatBot Pricing
Pricing of ChatBot software may differ in terms of the number of chatbots you want to create or use for your website.
Pricing is categorized as starter, team, business, and Enterprise level plans.
ChatBot Features
Some basic features you will get in Chatbot are given below:
- No-code chatbot builder
- Chatbot Testing Tool
- Customizable Chat Widget
- Prebuilt templates
- Team up and move faster
- Reports
- User data
- Segments
- Personalize your communication
- Design more natural conversations
- Collect user information automatically
- Create custom user lists
- Keep conversations going smoothly
- Clear up misunderstandings
- Turn off the lights whenever you want
- Easily test before you launch
- Cooperate with your team in real-time
Pros of ChatBot
- Open API
- One-click integrations
- Incredible scalability
- Visual chatbot builder
- Convenient task-specific templates
Cons of ChatBot
- Expensive pricing
- Limited AI capabilities
Gist
Gist is one of the best email marketing automation, live chat, and help desk software that can help you create the best customer experience with your website and by using their live chat/ live view you can even chat with your visitors in real-time.
What is Gist?
The gist is easy to use all-in-one email marketing software with live chat and help desk software. You can use their marketing products to collect customer details in various ways including live chat software. You can use those customer details with behavior on your website for email marketing with successful responses. Gist includes various features to boost your conversions and sales.
Gist Pricing
There are three types of plans in Gist. Those are Support Suite, Marketing Suite, and All in One Suite.
Support Suite Pricing
Marketing Suite Pricing
All in One Bundle Pricing
Gist Features
- Qualify and route leads with GistBot
- Capture, qualify, and route leads to sales teams
- Book more meetings automatically
- Provide a modern chat experience
- Chat in your language
- Assign conversations among teammates
- Organize your conversations
- Get help from a teammate
- Start focused conversations proactively
- Real-time Messaging
- Instant Notifications
- Unified Inbox
- iOS and Android Apps
- Saved Replies
- Zapier Integration
- Gist Messenger
- 44+ languages supported
- Assigning
- Customer profiles
- Collision detection
- Open tracking
- Email signatures
- Notes & Mentions
- Support history
- Live view
- Help Desk Integration
Pros of Gist
- Best Features
- Pricing according to your needs
- A free Plan is also available
- Assign your teammates for chats.
- Live View to boost your conversions.
Cons of Gist
- Limited Integrations from other CRMs.
LiveAgent
LiveAgent is the best live chat for Squarespace websites and the overall helpdesk software.
What is LiveAgent?
LiveAgent is an all-in-one client support platform that combines live chat capability with ticketing automation to provide the best customer support. The helpdesk naturally connects to the live chat feature to provide the best customer support.
It helps in resolving customer queries quickly, boosts your productivity, and boosts conversions.
LiveAgent Pricing
LiveAgent has three plans in addition to the free forever plan, which covers one email address, chat button, and phone number.
LiveAgent Features
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- Time rules
- Time tracking
- Business Hours
- Contacts
- Internal Tickets
- Ticket Fields
- Filters
- Email Templates
- CRM
- Export tickets
- Search and Replace
- Email Notifications
- Contact forms
- Real-Time Chats
- Real-Time Typing View
Pros of LiveAgent
- Language adaptable widgets
- Proactive chat invitations
- Online visitor monitoring
- Built-in ticketing system
- Video chat
- Helpdesk
Cons of LiveAgent
- Live chat unavailable at the lowest price tier
- Limited customization
